Terms & conditions

Bookings

• Bookings made through this website are confirmed upon payment.
• Booking number is issued on a printable booking receipt at the end of the booking process before payment is completed.
• If a booking is not paid for 48 hours after a booking is made the booking is considered cancelled.
• This booking engine can process bookings for up to 9 guests. Groups of 10 or more people contact us directly for bookings or make 2 separate bookings.

Payments

• Payment is made after booking through a secure payment form on the web through a link sent to you in another email.
• Booking is confirmed when the booking has been paid for.
• The total amount of booking is charged to your credit card upon payment after booking.
• Payment is made in local currency – Icelandic Krona ISK.
• Other forms of payment can be negotiated upon request and are at the discretion of the booking manager.
• All taxes and fees such as VAT and Lodging Tax are included in your total cost displayed on your final receipt.

Changes and cancellations

• Changes in dates of reservations can be made up to 6 weeks prior to arrival.
• Any changes in dates are considered as cancellations and a new reservation is made, in which instance Volcano Trails will reserve the right to payments, according to the cancellation terms.
• Changes have to be made in writing via email. Changes to reservations are subject to availability and other conditions.
• A fee of ISK 1.200 applies for each change of reservation.

Refunds

• A 15% confirmation fee is non-refundable for all bookings.
• No refund on accommodation is offered 6 weeks before arrival due to the remote location of our facilities.
• Meals are refunded fully up to 24 hours before arrival.
• No refunds are made for cancellations due to bad weather or road conditions.

Bus tickets & transportation

• Terms of service company apply for transportation and bus tickets to and from Þórsmörk. 
  • https://www.re.is/terms-and-conditions
  • https://southadventure.is/faq
• Volcano Tails do not take any responsibility for delays or any other disruption to the bus schedule 
• Seats on buses to and from Þórsmörk are served on first come first serve basis despite bookings for specific departures
• Reservations can be cancelled 24 hours prior to departure without penalty. Cancellations received less than 24 hours prior to departure will be charged full price

Stjörnunótt ehf. / Volcano Trails is domiciled at Desjamýri 8, 270 Mosfellsbær.

For matters of dispute or in cases where these terms are not applicable, please contact our booking manager for assistance by email at [email protected] or by phone +354 419 4000.  

Data Collection & Privacy Policy

Bookings

In case of a booking, we will only collect information that is absolutely necessary for us to handle and complete your booking. We will share the collected information (or part of it) with our staff in order to process your booking. All booking information is collected through the Bókun booking software and financial information is processed by Valitor.

Contact forms

When you fill out one of the contact forms on this website your information will be shared with our staff who will use the information to provide answers to your questions.

Newsletters

When signing up for our newsletter your contact information will be shared with our staff and with our mailing list on a 3rd party mass-mailing website, called Mailchimp. This information will be used to send the occasional commercial email newsletter. We do not share any contact details with other third parties.

Cookies

No cookies are used on this website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

To collect website analytics data, we are using 3rd party analytics software, called Google Analytics. All website analytics is collected anonymously and solely for analytics purposes.

Who we share your data with

We will not share your data with a 3rd party except whenever absolutely necessary to serve you as a client (specific cases are listed above).

How long we retain your data

The information you have shared with our company is being retained indefinitely. You can always request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Deletion requests like this can be sent to [email protected].

What rights you have over your data

You can always request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Deletion requests like this can be sent to [email protected].

How we secure our website

Every payment process on this website is verified by Valitor. All other communication between you and this website is secured through a HTTPS SSL certificate.

Our contact information

Stjörnunótt ehf / Volcano Trails
ID/Kennitala: 601211-0680
VAT: 109863

Desjamýri 8
IS-270 Mosfellsbær
Iceland

+354 419 4000
[email protected]
www.volcanotrails.is